ICT Partnerships offer a bespoke support solution for any client that we look after as we appreciate the varying needs of every organisation. We believe that in order to create the best ongoing partnership possible regular scheduled on-site visits are key. While it is completely possible to support an organisation without scheduled visits onsite, we have found that this support proves is mostly re-active, dealing with faults as and when they arise.
We utilise an integrated Managed Service Desk/Helpdesk within all organisations that we support. This allows for industry best practice in fault and request tracking. ICT also utilise a cloud based project management system for more detailed ongoing projects. This allows full end to end management of projects with access given to key members of the project (both in house and external consultants, etc) and has proven to be very successful.
According to Wikipedia Cloud Computing is the use of computing resources (hardware and software) that are delivered as a service over a network (typically the Internet). The name comes from the use of a cloud-shaped symbol as an abstraction for the complex infrastructure it contains in system diagrams. Cloud computing entrusts remote services with a user’s data, software and computation.
ICT Partnerships specialise in bringing corporate level ICT support to smaller and medium sized organisations at an affordable price, offering a bespoke solution to our clients as we know that the needs of each customer can be varied. We provide fixed cost computer system support, incorporating best practice and ITIL system design, removing the headaches associated with making optimum use of ICT resource from our clients.
In this fast paced environment of computers, mobile technology, networking and media we all have less and less time. Technology was supposed to make our lives easier yet so many of us struggle to get the best out of our purchases and equipment.